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Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Because of the terms in the Official Licensing Agreements most Products can only be ship to addresses within the United States, Except for Professional Canadian teams may be shipped to Canada please call if you are a Canadian Customer 725-666-2300
At My Team Mats orders placed by 2 p.m. Central Time are usually processed the same day. Many of the products we sell are drop shipped directly from warehouses around the country. Although certain items are kept in stock, some products are custom made to order and require manufacturing time. Expected ship dates are our best estimate based on past shipping times and are more than 90% accurate. Should an unexpected delay in shipping occur, we will notify you by telephone and e-mail (or letter) of the new projected shipping date and provide you with an opportunity to keep your order or cancel it for a prompt and complete refund.
In-stock items usually ship in 1-2 business days (weekends and holidays are not considered business days).
Custom made Products ship in 7 - 10 business days (weekends and holidays are not considered business days).
Please allow an additional 1 to 5 business days after the shipment date for delivery.